Epilog Laser Privacy Policy

This policy describes how information submitted through this website may be handled. It applies to inquiry, sample-test, support, and comment forms on this site; a separate contract or regional notice may apply to an equipment transaction.

Information collected

We may receive contact details, company information, destination market, material and application descriptions, system identifiers, support evidence, website request data, and communications you choose to provide. Avoid sending payment card data, passwords, sensitive personal information, or files you are not authorized to disclose.

Purpose of processing

Information is used to route inquiries, evaluate application requirements, respond to support questions, provide requested documents, maintain service records, protect the site, and comply with legal obligations. Technical evidence may be retained with a case so that repeated symptoms and prior checks remain traceable.

Sharing and service providers

Information may be shared with authorized personnel, relevant distributors or service providers, hosting and communications vendors, and authorities when legally required. We do not state that every request will remain in a single country; ask for the applicable regional handling route before sending restricted information.

Retention and security

Records are retained only as long as reasonably necessary for the stated purpose, contractual needs, safety documentation, dispute handling, or legal obligations. Administrative, technical, and organizational measures are used to reduce risk, but no internet transmission or storage system can be represented as risk-free.

Your choices

Subject to applicable law, you may request access, correction, deletion, restriction, or information about processing. Some records may need to be retained for warranty, safety, transaction, or legal purposes. Use the contact page and identify the request and relevant region.

Changes

This policy may be revised to reflect site, service, or legal changes. The version posted on this page governs website use from its effective publication date.